TERMS AND CONDITIONS OF ENROLLMENT – EIRA LEE
Service level agreement
1. DEFINITIONS
1.1 When the following words with capital letters are used in these Terms, this is what they
will mean:
Event Outside Of My Control: is defined in clause 8;
Order: your order for the Services as set out overleaf;
Services: the coaching services that I am providing to you as set out in the Order;
Sessions: the individual coaching sessions;
Terms: the terms and conditions set out in this document;
Client/ you: the below-named person signing this document;
Programme: the 6-session coaching programme as set out in the Order;
I /Me/My/ We/ the Company/ the Coach: Dr Eira Lee Nolan-Lönn, somatic healer, energy coach. Eira Lee (company name: Skriv in English AB).
1.2 When I use the words “writing” or “written” in these Terms, this will include email unless I say otherwise.
2. MY CONTRACT WITH YOU
2.1 You are engaging me as a ‘Somatic Healer and Energy Coach’ and I will provide my Services to you on these Terms.
2.2 Please ensure that you read these Terms carefully and check that your details on the Order and in these Terms are complete and accurate. If you think that there is a mistake on the Order, please contact me by email. I will confirm any changes in writing to avoid any confusion between us.
2.3 When you submit the Order to Me, this does not mean that I have accepted your Order for Services. My acceptance of the Order will take place as described in clause 2.4 below. If I am unable to supply you with the Services, I will inform you of this in writing and I will not process the Order.
2.4 These Terms will become binding when I contact you by email to confirm acceptance of your Order and that I am happy to provide the Services to you, at which point usually a payment will be made by you and a contract will be formed between you and I. The contract will then continue unless and until the Services have been provided in full or as terminated as set out in these Terms.
3. CHANGES TO ORDER OR TERMS
3.1 I may change these Terms from time to time if there is a change in the relevant laws and regulatory requirements.
3.2 If I have to revise these Terms under clause 3.1, I will give you at least 2 weeks written notice of any changes to these Terms before they take effect. In these circumstances, you can choose to cancel the contract in accordance with clause 8.
4. PROVIDING MY SERVICES
4.1 You will receive 6 coaching sessions (“Sessions”) from the date of your Order for a period of 1 hour each, to be used up within 90 days, as defined in the coaching contract/agreement. Any coaching sessions not used up within 90 days will be cancelled and not refunded - unless there are extenuating circumstances from either the Client or the Coach’s side and alternative timing has been agreed on in advance. The only exception is if you sign up for 6 Sessions plus an Akashic Records reading, which are to be used up, under the same conditions, within 100 days from the date of your Order. 4.2 The Sessions will take place online at the dates and times agreed between us and evidenced by the Client scheduling each coaching session via the Calendly link and receiving a confirmation email from the Coach. The Client decides how often they would like to receive coaching, although not more often than once a week.
4.3 It is the Client's responsibility to remember when they have a Session scheduled. It is also the Client’s responsibility to notify the Coach at least 48 hours in advance of the scheduled Session if they need to reschedule. The Coach will attempt in good faith to reschedule the Session. However, while we understand that life happens, the Coach will only reschedule a Session once.
4.4 I reserve the right to bill you for a missed Session. If no cancellation or rescheduling notice is given within 24 hours of the scheduled Session, that Session will be treated as if it had gone ahead, you will be billed, and the Session will not be rescheduled. You will not be entitled to any refund.
If you are 15 minutes or more late for a coaching Session, with or without notice, the Session will be treated as missed and not rescheduled.
4.5 I will make every effort to complete the Services on time. However, I reserve the right to change the date and time for any reason, including ill health. If I have to change the time of a Session, I will provide you with as much notice as possible.
4.6 There may be delays due to an Event Outside Of My Control. See clause 8 for My responsibilities when an Event Outside Of My Control happens.
4.7 If needed, the Coach will be available to you by email Monday to Friday 09:30-16:00 Central European Time (unless otherwise agreed). The Coach will strive to answer any emails as quickly as possible but may take 24 hours. Exceptions include weekends and all Swedish holidays.
The Client understands that no coaching will be done via email.
4.8 I shall provide the Services to you with due care, skill and ability. However, due to the nature of My Services, I do not guarantee any particular results.
4.9. The Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
The Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If the Client is currently under the care of a mental health professional, the Coach will recommend that the Client informs the mental health care provider.
5. SESSION LOGISTICS
5.1 The time of the coaching Session will be determined by the Coach and Client at a mutually agreeable time. All Coaching Sessions will take place via Zoom. The Coach will provide a Zoom link when the Client schedules the coaching Session via the following link: https://calendly.com/calmfun/60min.
5.2 If the client cancels any coaching Session more than 2 working days in advance they can reschedule free of charge. If the client cancels any Session less than 2 working days in advance, this session may incur a charge (see clause 4).
6. FEES AND PAYMENT PROCESS
6.1 The price of the Services has been set by Me in advance and are set out in the Order. My prices may change at anytime, but this will not affect Orders that I have previously confirmed with you.
6.2 Where I am providing Services, I may at My discretion give you the option to pay for the Services in full or in instalments, 30 days apart or an alternative payment plan as agreed by us. Should you choose to pay in instalments, all payments are due on time. If a payment is late, the upcoming coaching session will be postponed until payment is completed.
6.3 For all monthly payments, please note that the payment will be taken on the same day every month from the date you made the Order and made your first payment.
7. MY LIABILITY TO YOU
7.1 If I fail to comply with these Terms, I am responsible for loss or damage you suffer that is a foreseeable result of My breach of the Terms of My negligence, but I am not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of My breach or if they were contemplated by you and I at the time we entered into this contract.
7.2 I do not exclude or limit in any way My liability for death or personal injury caused by My negligence or for my fraud or fraudulent misrepresentation or for any matter for which liability cannot legally be excluded or limited.
7.3 My total liability under any law or in relation to the performance (or contemplated performance) of the Contract shall in all circumstances be limited to the total price paid by you for the Services.
7.4 If I am prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of My control, including ill health, I shall not be in breach of the Contract or liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
7.5 The provisions of this clause 7 shall survive termination of the Contract.
7.6 Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. In no event will the Coach be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date. This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations. If a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is not resolved, and in the event of legal action, the prevailing party shall be entitled to recover solicitor’s fees and court costs from the other party. The law of Sweden will be applied and any disputes will take place in Stockholm, Sweden.
8. EVENTS OUTSIDE OF MY CONTROL
8.1 I will not be liable or responsible for any failure to perform, or delay in performance of, any of My obligations under these Terms that is caused by an Event Outside Of My Control.
8.2 An Event Outside Of My Control means any act or event beyond My reasonable control including without limitation a failure of public or private telecommunications networks, storm, flood, earthquake or other natural disaster including pandemic and disease.
8.3 If an Event Outside Of My Control takes place that affects the performance of My obligations under these Terms:
8.3.1 I will contact you as soon as reasonably possible to notify you; and
8.3.2 My obligations under these Terms will be suspended and the time for the performance
of My obligations will be extended for the duration of the Event Outside Of My Control; and
8.3.3 I will restart the Services as soon as reasonably possible after the Event Outside Of My
Control is over.
8.4 You may cancel if an Event Outside Of My Control takes place and you no longer wish Me to provides the Services. Please see your cancellation rights under clause 8. I will only cancel the contract if the Event Outside Of My Control continues for more than 4 weeks.
9. MY RIGHTS TO CANCEL AND APPLICABLE REFUND
9.1 All payments made to Me for Services are non-refundable.
9.2 Either of us may terminate the Contract if the other is in material breach of any of these Terms and does not correct or fix the situation within 7 days of receiving notice of the breach in writing.
9.3 I may terminate the Contract immediately (without any liability to provide any refund to you) if I reasonably feel that you are not participating fully in the Sessions, that you are disrupting the Sessions or for any other reason where we reasonably feel that your presence is adversely impacting on the Sessions.
9.4 On or before the date of termination of the Contract, you shall immediately pay any unpaid fees, including any outstanding fees under your instalment plan (if applicable) or other sums payable under the Contract.
9.5 Termination of the Contract shall not affect any rights, remedies, obligations and liabilities of either of us as at the date of termination, including the right to claim.
10. INTELLECTUAL PROPERTY
10.1. The Client agrees and understands that the Company has created numerous original, creative works in connection with the Program, and agrees that the Company maintains all copyrights and other intellectual property rights in all original or derivative content associated with or included in the Programme, including but not limited to: documents, charts, emails, graphs, products, systems, processes, handouts, worksheets, copy for website or sales pages, and any other original work created by the Company. The Client agrees she/he will be granted a revocable, non-exclusive license to use specified materials in the course of his or her own business, but understands that the original proprietary rights remain with the Company. Nothing in this Agreement shall constitute a transfer of ownership of any Intellectual Property from the Company to the Client, nor grant any license to use the information, other than that which is expressly provided throughout the course of the Programme.
10.2 The Client agrees and understands he/she is not to copy, repost, alter, publish, sell, assist others in selling, manipulate, distribute, or in any way exploit any of the content or intellectual property provided by the Company or obtained through working with the Company, without the Company’s express written consent, other than worksheets, and interactive materials specifically provided to the Client for personal use. If such behaviour is discovered or suspected, the Company reserves the right to immediately end the Client’s participation in the Programme without refund, as well as access to any programme or materials the Client may have purchased, without refund, and reserve the right to prosecute any actionable infringement or misuse to the full extent of the law.
CONTACT US:
Eira Lee
c/o Skriv in English AB
Box 638
116 74 Stockholm
Sweden
Email Address: [email protected]
Effective as of 1 Sep 2025
Last Updated: 14 Feb 2026
© Eira Lee 2026